Refunds
This page explains how a refund is handled on a GrowLeafy Brain LIOS purchase. It does not state a refund window, because the current eligibility period is not published on this page yet.
Request a refund through support
Refunds are handled through GrowLeafy support. There is no self-service refund button in the product, because a refund has to be checked against the payment record before money is returned, and it has to revoke the entitlement that was issued.
Contact support with the order reference from your purchase. Support can see the payment record and the entitlement, and can tell you where the request stands.
Contact GrowLeafy supportWhat a refund does, and does not do
- A refund returns the money for the order through the payment gateway.
- A refund does not delete your files. Your work stays on your machine.
- A refund does not delete your account. Your GrowLeafy ID and the rest of your account remain.
- A refunded entitlement is revoked through the canonical revocation path, so the capability stops being usable.
- Any offline activation package already issued for that entitlement lapses at its expiry. It is not extended by the refund and it is not renewed.
Revoking an entitlement removes the authority to use the capability. It does not reach into your computer and remove anything you made with it.
If a payment never completed
If a payment did not complete, or the gateway never confirmed it to GrowLeafy's server, no entitlement was issued and no paid capability was unlocked. Nothing needs to be refunded in that case, because no completed payment was recorded.
Where money left an account without a recorded payment, support reconciles it against the order reference. Do not start a second payment for the same order - tell support instead, and it will be checked against the gateway record.
Refund eligibility period
A specific refund eligibility period is not yet published on this page. No window is stated here, and none should be assumed from anything else on this site. The period that applies to your purchase has not been published yet.
For the current policy, contact GrowLeafy support and quote your order reference. Support will tell you the policy in force for that purchase rather than leaving you to guess a deadline from this page.
How purchases, entitlements and refunds fit into the wider agreement is set out in the service terms.